Who’s Who at Your Child’s School – And When to Reach Out
Schools can be busy places, and it’s not always clear who to speak to when you need help. This guide explains the key roles in a typical NSW public primary school and how they can support your child with disability. Knowing who does what can help you get the right support faster and build stronger partnerships with your child’s school.
Common roles in NSW public schools and what they do
While every school is a little different, this section explains some of the key roles you’re likely to come across and how they can help and support your child.
| Role | What they usually do | Reasons you might talk to them |
|---|---|---|
| Classroom teacher | Delivers daily lessons and supports your child’s learning and wellbeing in the classroom. | To discuss learning progress, classroom adjustments, behaviour, or any day-to-day concerns. |
| School Learning Support Officer (SLSO) | Supports students in the classroom under the teacher’s guidance. | To understand how your child is supported during class time. |
| Learning & Support Teacher (LaST) | Works with teachers to support students with learning needs, including small group or individual support. | To ask about extra learning strategies, your child’s Individual Learning Plan (ILP), or how learning support is organised. |
| Learning and Support Teacher (LaST) | Oversees a stage or year group (e.g. Kindergarten–Year 2) and supports teachers and students. | If you’ve already spoken with the classroom teacher but need more support or want to raise broader concerns. |
| Deputy/Assistant Principal | Helps run the school and supports student wellbeing and behaviour across all classes. | For complex needs, behaviour plans, or if other steps haven’t resolved an issue. |
| Principal | Leads the whole school, including staff, policies, and inclusion practices. | To escalate unresolved concerns or discuss broader support for your child. |
| School Counsellor | Supports students’ mental health, wellbeing, and learning assessments. | If you’re concerned about anxiety, emotions, behaviour, or would like a referral for further support. |
| School Office/ Administration | Handles enrolments, absences, notes, and general information. | For forms, general questions, or if you’re unsure who to speak to next. |
| Learning & Wellbeing Officer (external) | A Department of Education staff member who supports schools with supporting the wellbeing, participation and inclusion of students. | The school arranges this support, but you can also contact them directly. |
It’s okay if things look a bit different
Not all schools have the same structure. Smaller schools might combine roles or use different job titles. What matters most is finding the right person to help – and that might look a little different depending on the school. If you are unsure, you can ask the classroom teacher or school office who the best person is to speak to.
Why it helps to know who to talk to
Schools work best when parents and staff work together. Reaching out to the right person can:
- Help you get the support your child needs more quickly
- Avoid delays or being sent around in circles
- Build strong, respectful relationships with the school
Want to work more closely with the school?
Working in partnership with your child’s school can help to improve your child’s experience. For tips on building a positive team approach, you can learn more in Working in partnership with your school.