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About this policy
Belongside Families Ltd is committed to protecting your privacy. This policy explains how we collect, use and store your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
It applies to information collected through our website, events, programs, newsletters, surveys and any direct contact with our team.
What information we collect
We may collect:
- Your name, email address, phone number and postcode
- Your organisation (if relevant)
- Information about your child or family, support needs, or disability — where you choose to share this with us for the purpose of accessing our services
- Basic technical data from our website, such as IP address, browser type and pages visited
We only collect sensitive information where you have chosen to provide it and it is needed to deliver our services.
How we collect your information
We collect information when you:
- Register for an event, workshop or peer group
- Subscribe to our newsletter
- Fill in a form on our website
- Participate in a survey or consultation
- Contact us by email, phone or social media
- Engage with our online community platforms
How we use your information
We use your information to:
- Deliver programs, workshops and peer support
- Communicate about events, resources and opportunities
- Respond to your enquiries
- Improve our services and website
- Meet funding, evaluation and reporting requirements
- Send newsletters and updates (you can unsubscribe at any time)
Who we share your information with
We do not sell or trade your personal information. We may share it with trusted service providers who help us run our services, including:
- Event platforms (e.g. Humanitix)
- Email and CRM systems (e.g. HubSpot or Mailchimp)
- Website hosting, survey and IT providers
- Meta (Facebook and Instagram) to support our advertising
All providers are required to handle your information securely. Any data provided to Meta is encrypted or hashed before being shared.
We may also disclose information if required by law.
Storing your information
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access. Information is stored in secure, password-protected systems — in Australia or overseas where our providers operate. We only keep information for as long as it is needed.
Cookies and website analytics
Our website uses cookies and analytics tools to understand how visitors use the site. This may include pages visited, time spent on the site and referral sources.
We also use the Meta Pixel, which helps Meta (Facebook and Instagram) understand how people interact with our website and measure the effectiveness of our advertising
You can disable cookies at any time through your browser settings.
Accessing or updating your information
You can request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe.
Children’s information
We work with parents and carers, and generally collect information from adults rather than children directly. Any information about children is provided voluntarily by a parent or carer.
Changes to this policy
We may update this policy from time to time. The latest version will always be on our website.
Contact us
If you have any questions about how we handle your information, please get in touch:
Belongside Families
Email: info@belongsidefamilies.org.au
Website: www.belongsidefamilies.org.au